It's a myth that a business can be 100% loved and adored. This is true for traditional and internet based companies. Regardless of how great your organization is, you're going to have to contend with criticism. It is what you do when you find that criticism that is vital. When you are running a business on the web this is especially important simply because people are not going to have as many chances to interact with you personally to help counteract the negativity they see. These are the things you have to do.
You need to take action quickly to any kind of criticism you see. This is extremely vital. You should not just let a negative critique sit somewhere and not answer it. If you see the criticism in a public forum, answer back through the same thread and thank the person for her or his Multi Level Marketing thoughts.
Tell him or her you are looking into it and ask them for permission to discuss their concerns privately. This would prove to others that your priority is the development of the best possible product...and that you don't react negatively when a person criticizes you. It will help encourage admiration from other folks.
Actually determine if the criticism is about something that needs to be remedied. The differences between a troll and an honest critique are apparent. "You suck" doesn't warrant your reply.
"I found a 404 page" or "the layout looks weird" are things you have to have a look at. Take a look at everything if a change must be made, make it. It will show that you genuinely do take notice and will act only when it's justified.
All your replies have to be personalized. If you choose to make a change based on something someone has said, tell the person you take what they said to heart and are making things better. Additionally, it is good to put up a post or an answer in the forum that says, in essence, the same thing. This shows you do not merely get upset when someone criticizes you.
In addition, it shows them that you'll work as hard as you need to work to give them what they need. This is clever, even when you decide against making alterations people have requested. Write you looked into the situation but have decided to leave things exactly how they are. Then talk about exactly why you did that.
Reputation management is the name of the game when you react to critique; don't forget that. If you fire back at another person for saying something unfavorable about you, you simply look petty. If you pay no attention to criticism and merely keep insisting that everything is fine, you will look like you don't know your business very well. Keep your vanity in check. People are not attacking you as a person (hopefully). They basically had a less than stellar experience with your offer. This suggests that you have to improve the product so that they will not have a repeat of that same experience.
The way you take criticism says quite a bit both about you and your business. You'll want to maintain positivity!
You need to take action quickly to any kind of criticism you see. This is extremely vital. You should not just let a negative critique sit somewhere and not answer it. If you see the criticism in a public forum, answer back through the same thread and thank the person for her or his Multi Level Marketing thoughts.
Tell him or her you are looking into it and ask them for permission to discuss their concerns privately. This would prove to others that your priority is the development of the best possible product...and that you don't react negatively when a person criticizes you. It will help encourage admiration from other folks.
Actually determine if the criticism is about something that needs to be remedied. The differences between a troll and an honest critique are apparent. "You suck" doesn't warrant your reply.
"I found a 404 page" or "the layout looks weird" are things you have to have a look at. Take a look at everything if a change must be made, make it. It will show that you genuinely do take notice and will act only when it's justified.
All your replies have to be personalized. If you choose to make a change based on something someone has said, tell the person you take what they said to heart and are making things better. Additionally, it is good to put up a post or an answer in the forum that says, in essence, the same thing. This shows you do not merely get upset when someone criticizes you.
In addition, it shows them that you'll work as hard as you need to work to give them what they need. This is clever, even when you decide against making alterations people have requested. Write you looked into the situation but have decided to leave things exactly how they are. Then talk about exactly why you did that.
Reputation management is the name of the game when you react to critique; don't forget that. If you fire back at another person for saying something unfavorable about you, you simply look petty. If you pay no attention to criticism and merely keep insisting that everything is fine, you will look like you don't know your business very well. Keep your vanity in check. People are not attacking you as a person (hopefully). They basically had a less than stellar experience with your offer. This suggests that you have to improve the product so that they will not have a repeat of that same experience.
The way you take criticism says quite a bit both about you and your business. You'll want to maintain positivity!
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